🟠Scotiabank– Consumer Report Records, Risk & Consent Profile

Basic Info: 44 King Street West
Toronto ON
M5H 1H1

Regulator(OPC),
Privacy Contact Email escalatedconcerns@scotiabank.com

Last OS File: March 2025 – Missing risk/harm/consequence disclosure 

Consent Quality

❌ Incomplete

Secure e-signature not provided; no response to request

Risk Disclosure

đź”´ Absent

No communication of risk, harm, or consequence

Consent Quality

⚠️ Partial

Provided a sample consent screen, not specific to the user

Consumer Transparency Improvements

Recommended changes were identified, but no commitment was made to implement them. The improvements included stronger technological safeguards, particularly around secure electronic signatures, to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

It was also recommended that sample consent screens should not be used to replace actual user interaction, in order to avoid confusion and ensure that consumers are providing informed, voluntary consent.

It was further recommended that consumers be clearly informed of the risks of harm and  consequences associated with the collection, use, and disclosure of personal information at the time of decision, to support an informed choice.

🔍 Regulatory Findings Database

Clark v. Scotiabank
Date: Ontario Superior Court Decision, 2004

Summary:
Mr. Clark alleged that Scotiabank and Equifax Canada Inc. improperly disclosed his personal financial information without consent.

Damages / Costs Awarded:

  • $5,000 in limited damages against each defendant for intrusion on financial integrity caused by the defendants’ negligence.
  •  

View Full Court Decision

đź“„ Supporting Documents

📣 User-Submitted Complaint

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