🟠Capital One Canada– Consumer Report Records, Risk & Consent Profile
Basic Info:Privacy Officer,Capital One Canada
P.O. Box 508, Stn D
Scarborough, ON M1R 5L6
Regulator(OPC),
Privacy Contact Email canadaprivacyoffice@capitalone.com
Last OS File: March 2025 – Missing mandatory notice pursuant to Section 10 of the Consumer Reporting Act.
Consent Quality
⚠️ Partial
- Provided application information.Â
- check box not present.Â
- Secure e-signature not provided; no response to request.
Risk Disclosure
đź”´ Absent
No communication of risk, harm, or consequences
Mandatory Notices
đź”´ Absent
- No written notice of intention to obtain a consumer report provided to the consumer before requesting the report. (s. 10(2))
- Notice of intention to obtain consumer report from a consumer reporting agency for the purposes of extending credit not provided at the time of application for credit. (s. 10(3))
- Consumer not notified in writing that personal information may be shared with other credit grantors or agencies. (s. 10(5))
- Notice not clearly set forth in bold or underlined text, or letters smaller than ten-point size. (s. 10(6))
Consumer Transparency Improvements
Recommended changes were identified, but no commitment was made to implement them. The improvements included stronger technological safeguards, particularly around secure electronic signatures, to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
It was also recommended that sample consent screens should not be used to replace actual user interaction, in order to avoid confusion and ensure that consumers are providing informed, voluntary consent.
It was further recommended that consumers be clearly informed of the risks of harm and consequences associated with the collection, use, and disclosure of personal information at the time of decision, to support an informed choice.
🔍 Key Recommendations from OPC
The Commissioner recommended to banks that application forms should indicate that:
- A customer does not have the option of withdrawing consent to the bank’s disclosure of credit information to the credit bureaus.
- Banks should include a statement of purpose for the ongoing disclosure of credit information to the credit bureaus(i.e., to maintain the integrity of the credit granting system)
- The collection of name, address, date of birth, and occupation of the applicant are required by law.
đź“„ Supporting Documents
- OPC Decision – File #2005-296
- Sample Credit Application Screenshot
- Guidelines for Obtaining Meaningful Consent
- Consumer Reporting Act
- Template: Request for Proof of Consent
đź“Ł User-Submitted Complaint
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