Nammo v. TransUnion
Date: Federal Court Decision
Summary: The Court rejected TransUnion’s claim that it acted promptly in investigating a PIPEDA complaint, noting a 20-day delay without adequate explanation. The Court referenced Neil v. Equifax Canada Inc. (2006 SKQB 169), where an 11-business-day delay in investigating a complaint was deemed unreasonable. The Court awarded $5,000 in damages for the delay and breach of PIPEDA obligations.
